Privacy Policy

At Elevana Luxury Gorilla Safaris, we value the trust our guests place in us. This Privacy Policy explains how we collect, use, protect and respect your personal information when you interact with our website, request a safari or travel with us. Our services are designed for private, luxury and bespoke travel and discretion is at the core of everything we do.

We are committed to safeguarding the privacy of our guests, including honeymooners, VIP travelers, families, photographers and high-profile individuals and we handle all personal data with the highest level of care and confidentiality.

1. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

“Company,” “we,” “us,” or “our” refers to Elevana Luxury Gorilla Holidays and its affiliated safari operations.
“Guest,” “you,” or “your” refers to any individual who visits our website, submits an inquiry or travels with us.
“Personal Data” refers to any information that can identify you directly or indirectly.
“Services” refers to safari/holiday planning, gorilla trekking arrangements, private transfers, accommodations, and related travel services.

1.1 Provision of Access

We collect personal information only when it is necessary to provide our services. This may include your name, contact details, passport information (when required for permits), travel dates, preferences and special requests.

Access to personal data is strictly limited to authorized staff and trusted partners who require the information to deliver your safari experience. We do not sell, trade or rent personal data to third parties.

1.2 Data Collection & Use

Personal data is collected when you:

• Submit an inquiry or booking request

• Communicate with us by email, phone or WhatsApp

• Confirm a safari or transfer service

• Make a payment or deposit

Your information is used exclusively for:

• Designing and managing your safari itinerary

• Securing gorilla permits and accommodations

• Arranging private road or air transfers

• Communicating essential travel information

• Meeting legal or regulatory requirements

We only collect information that is relevant and necessary for your journey.

1.3 Use Restrictions

Your personal data is never used for purposes unrelated to your safari without your consent. We do not engage in intrusive marketing practices, and we do not share guest details for advertising or profiling.

Marketing communications, if any, are limited, respectful and optional. Guests may opt out at any time.

1.4 Reservation of Rights

We reserve the right to update or amend this Privacy Policy to reflect changes in legal requirements, operational practices or industry standards. Any updates will be published on this page, and continued use of our services indicates acceptance of the updated policy.

2. Confidentiality & Discretion

Discretion is a defining principle of our luxury services. We understand that many of our guests value privacy, anonymity and confidentiality.

All guest information, travel details, lodge selections and movement schedules are treated as strictly confidential. We do not disclose guest identities, itineraries or experiences publicly without explicit permission.

Photographs, testimonials, or stories are shared only with prior consent.

3. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse. These include secure communication channels, limited data access, and careful handling of sensitive documents.

While no online system can guarantee absolute security, we take every reasonable step to protect your information.

4. Third-Party Services

To deliver your safari, we may share limited necessary information with trusted partners such as:

• Uganda Wildlife Authority or Rwanda Development Board

• Selected lodges and camps

• Licensed airlines and transfer operators

These partners are required to respect confidentiality and use data only for service delivery.

5. Payments & Financial Information

Payment information is handled securely and used solely for processing safari payments and confirmations. We do not store full credit card details on our systems.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where legally permissible

• Withdraw consent for non-essential communications

Requests can be made by contacting us directly.

7. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us directly through our official communication channels. We are always available to address privacy concerns promptly and professionally.

Final Statement

At Elevana Luxury Gorilla Holidays, privacy is not an afterthought, it is a promise. From the moment you contact us to the completion of your journey, your personal information, preferences and experiences are protected with care, discretion and respect.

Your trust is essential to us, and we are committed to honoring it at every step of your safari.